What should I do if my item is defective?

Procedure in the event of a product defect:

1. Fill in the defective product form

Provide the following information:

• Order number

• Detailed description of the defect

• Photos of the defect (essential)

• Item concerned

Fill in the defective product form here.

2. Receive a reply within 48 hours

Our team will analyse your request and offer you a solution.

3. Proposed solution

If the defect is confirmed, we will send you a new item free of charge.

Commitment: We handle every request with care and consideration. Your satisfaction is our top priority.