How do I get a refund?

Refund procedure:

1. Fill in the refund request form

Provide the following information:

• Order number

• Reason for the return

• Photos of the items in their individual packaging

Fill in the refund request form here.

2. Receive the return instructions

Within 24-48 hours, our team will send you:

• Confirmation of eligibility for a refund

• The return instructions

3. Send the item back

• Download the shipping label and pack your parcel

• Important: Your items must be in their original condition (unworn, unwashed, labels intact)

4. Refund issued

• Receipt and inspection: 5-7 days

• Refund: 5-8 working days

• Total: ~10-15 days

Refund method: To the payment method used for the purchase